Conditions of sale

Last Updated: August 09, 2026

Welcome to Plumi Mirror. These Conditions of Sale govern your purchase of products and services from our website. By placing an order, you agree to the following terms. Please read them carefully.

1. General

  • Eligibility: Purchases are available to individuals who are at least 18 years old or have obtained parental consent.
  • Acceptance: All orders are subject to acceptance, availability, and verification of information. We reserve the right to cancel or refuse any order at our discretion.
  • Measurements: All weights and dimensions provided are approximate for guidance only, based on information provided by the manufacturers.  Please note that actual measurements may vary slightly.
  • Trial: Products can be viewed and tried by appointment at: 
    Wittwer SA, Rte des Perveuils 10, 2074 Marin-Epagnier.
    By placing an order, you confirm that you have acknowledged the product and accept its characteristics.

2. Payment

  • Methods: We accept major credit cards, debit cards, and other payment methods listed at checkout.
  • Billing: Payment is due at the time of order placement. Ensure that all billing information provided is accurate and up-to-date.
  • Security: All payment transactions are processed securely. We do not store your payment details on our servers.

3. Shipping

  • Delivery Options: We offer various shipping methods. The available options and estimated delivery times will be provided during checkout.
  • Accuracy: Ensure that your shipping address is correct. Plumi Mirror is not responsible for delays or non-delivery due to incorrect or incomplete address information.
  • Inspection of Packaging Upon Delivery: Upon delivery, the customer must carefully inspect the external condition of the packaging before opening it. If there is any visible damage or any sign that may indicate an impact during transport, including dents, tears, punctures, crushing, or visible impact marks, the customer must not open the packaging.
    Where possible, the customer must immediately report the damage to the carrier at the time of delivery and ensure that it is noted on the delivery or transport document. The customer must also take clear photographs of the packaging and any visible damage and contact Plumi Mirror without delay at info@plumi-mirror.ch, stating the order number and attaching the relevant photographs.
    The customer is requested to keep the packaging and its contents in the condition in which they were received until further instructions are provided by Plumi Mirror. This procedure is necessary to preserve the evidence required for Plumi Mirror to submit a damage claim to the carrier and, where applicable, make a claim under the relevant transport insurance.
  • Risk: The risk of loss and title for products purchased pass to you upon our delivery to the carrier.

4. Warranty

  • Manufacturer's Warranty: Products are covered by the manufacturer's warranty, where applicable. Any additional information regarding the warranty is provided in the product description or on its packaging.
  • Inspection and Notice of Defects: Subject to the procedure for externally visible packaging damage set out in Section 3 above, the customer is responsible for inspecting the condition of the product upon receipt and, where the packaging shows no visible signs of damage, after opening it. Any apparent product defect, transport damage, or non-conformity must be reported without delay, and no later than 3 working days following receipt of the package, by email to info@plumi-mirror.ch. The email must include the order details and evidence of the defect, including a description and photographs of the product and its packaging. If no notification is made within this period, the product is deemed to have been accepted by the customer.
  • Exclusions: The warranty does not cover damage resulting from misuse, abuse, normal wear and tear, or unauthorized modifications.

5. Refunds and Returns

  • Right of Return: As part of our commitment to customer satisfaction, you have a right of return of 30 calendar days from the date you receive your order to return an item that does not suit you, without having to provide a reason.
  • Return Conditions: For the return to be accepted, the following conditions must be met:
        - The item must be returned in its original packaging, intact and undamaged.
        - The item must be complete, unused, and in perfect resalable condition.
        - The return must be accompanied by the original order information or the return authorization.
  • Return Procedure: To exercise your right of return, please contact us beforehand by email at info@plumi-mirror.ch, stating your order number.We will provide you with a return authorization and the relevant shipping instructions. No returns will be accepted without prior authorization.
  • Costs: The shipping costs for returning the product are the exclusive responsibility of the customer. We recommend using a tracked shipping service, as we cannot be held responsible for the loss of the return package. For special shipments and shipments outside Switzerland, the shipping costs paid with the original order are non-refundable.
  • Refund: After receiving and inspecting the returned item, we will send you an email to confirm the approval of your refund. If the return conditions are met, we will process the refund to the original payment method within 10 working days.

6. Limitation of Liability

  • Scope: Plumi Mirror is not liable for indirect, incidental, or consequential damages arising from the sale or use of our products.
  • Responsibility: Our liability is limited to the purchase price of the product giving rise to the claim.

7. Modifications

Plumi Mirror reserves the right to update or modify these Conditions of Sale at any time. The latest version will always be posted on our website, and your continued purchases after any modifications constitute your acceptance of the updated terms.

8. Contact Information

For any questions, concerns, or issues regarding your order or these Conditions of Sale, please contact us:

Company: Plumi Mirror
Email: info@plumi-mirror.ch
Address:
Jiaqian Muls,
Rue Guillaume Ritter 11,
2000 Neuchâtel, Switzerland